Reporting problems

Please do not hesitate to contact us on 0208 370 4810 or should any communal problem arise at your block. We endeavour to deal with all queries as soon as possible. Please remember that you are responsible for repairs within the demise of your property. You should always check your lease which will define your legal demise. Often, issues with which we deal are due to lease transgressions by other residents. If your grievance is regarding a fellow neighbour, please be assured that you will remain anonymous. It is important however that we act on behalf of all residents and within the covenants of your lease and current legislation. Should you wish to make a complaint, we operate a complaints handling procedure. Please contact this office and ask for a copy.