How do you deal with complaints?

A copy of our complaints procedure which is compliant with the RICS handling procedure is available upon request. All lessees have legal rights with regard to service charges, consultation and provision of information. Ian Gibbs Estate Management (IGEM) is always happy to provide relevant information where available and aims to work positively with all Resident’s Committees/Landlord/Lessees. IGEM is a member of a number of professional bodies and adheres closely to their codes of practice. If agreement cannot be reached on how to resolve the complaint then lessees will have the opportunity to take their complaint to the final stage of our complaints handling procedure, which is The Property Ombudsman (TPO).